FAQ

PRODUCTS INFO

What is the meaning of V 10 Plus?

The letter “V” means Variety.
The number “10” refers to the 10 concepts of our skin care range which are namely:
1. NO PARABEN
2. NO ARTIFICIAL COLOUR
3. NO MINERAL OIL
4. NO CHEMICAL FRAGRANCE
5. WATER-BASED
6.CUSTOMIZED SERUMS FOR ALL SKIN PROBLEMS
7. DERMATOLOGIST – TESTED
8. VISIBLE RESULTS IN JUST 10 DAYS
9. COLOR THERAPY FROM COLORFUL BOTTLES
10. MADE IN JAPAN

And the word “Plus” means that you can add our serums to your current skin care regimen.

Where is "V 10 Plus" originated from?

All V 10 Plus products are MADE IN JAPAN.

Why are there so many type of serums in V 10 Plus?

Each serum caters to different skin problems. Therefore, we created 10 different serums to cater to 10 most common skin problems worldwide.

How do we know which of the serum combination is suitable for our skin?

We have Skin Counselling system that will capture and generate the suitable serums customized to solve your skin problems.

What is BIOCELL serum?

Biocell serum is the SUPER ANTI-AGING serum that contains MALLUS DOMESTICA FRUIT CELL CULTURE EXTRACT which produced using stem cell technology. MALLUS DOMESTICA FRUIT CELL CULTURE EXTRACT has been extracted from apple which has effective natural ingredient on it to improves skin regeneration, coupled with the unique formulation by our Chemist, Mr. NOBU, is the “V 10 Plus BIOCELL serum”.

How long does it take to see the results promised?

It ranges for different individuals. However, visible results can be seen after 10-21 days of usage for most users.

What happens to my own skin care range if I were to use your products?

It is definitely advisable to use the same range of products for optimal results. Nevertheless, the meaning of “Plus” in V 10 Plus, suggests that you can actually add on to your existing skin care range as a supplement.

Will it be safe for me to add on V 10 Plus serums into my own skin care range?

V 10 Plus is a water based product and the serums are made with safe ingredients, mostly from plants extracts. There are no paraben, preservatives, artificial colors, artificial fragrance or mineral oil (which comes from crude oil) in the serums. Hence, it is absolutely safe to add on to your own skin care range unless otherwise advised by our well-trained skin consultants.

How long should I be using same V 10 Plus serums?

One’s skin conditions change from time to time, due to the changes in one’s daily lifestyle, environmental conditions and also hormonal changes as one’s age increases.
The Skin Counseling System will be able to detect the changes in your skin condition and customize accordingly for your skin needs at different phases. So you can be using V 10 Plus safely and effectively throughout your lifetime. Please visit any of our outlet to get free consultation.

Are V 10 Plus products suitable for sensitive skin?

As mentioned earlier on, our products are being studied, researched and tested by our Chemist, Mr. NOBU, who had more than 18 years of experience in the skin care industry, the ingredients used are definitely safe.
Understanding that sensitive skin experiences irritation and redness easily, our serums are produced to be gentle to cater to sensitive skin as well.

Nonetheless, it would be recommended if we could conduct the skin counseling for you first to better understand your skin.

What are the procedures in using V 10 Plus serums?

After cleansing your face, drop 1 to 3 drops of each serum onto your palm, depending on how many serums you are using, and apply over your face (unless otherwise instructed, such as for Vitamin A serum, which is to be applied over the eye area). Subsequently, you can proceed with your own daily skin care range.

ONLINE ORDER

Can I ship internationally?

Yes, V 10 Plus ships internationally at this time.

What currency are you using on the website?

All prices on V 10 Plus website are using United States Dollar (USD)

How do I qualify for free shipping?

V 10 Plus offers FREE STANDARD SHIPPING for all countries worldwide with minimum purchase of USD 250. For shipments totaling less than USD 250, there is a delivery charge of USD 20 flat rate for Standard shipping

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you’ve entered and an error message is received a second attempt, you can reach us via Live Chat or email us at cs@v10plus.co.jp or contact your financial institution for further assistance.

Shipping Address Errors

If you receive the following error message on the Shipping Address page, please check the address that you entered for typos, misspellings, or abbreviations. Also check for unnecessary spaces in the address fields:

“We have encountered one or more errors with this shipping address: Invalid Zip, City and State Combination. Please check your entry and try again. In most cases, spelling errors, extra spaces, and/or abbreviations in the city field cause this error message.”

We validate the entered shipping address against postal software that does not recognize spaces at the end of the address line.

International Payment Methods

Pay via PayPal; you can pay with your credit card even if you don’t have a PayPal account.
Currently, we accept Visa, MasterCard, and American Express through PayPal. We are unable to accept debit cards or American Express Corporate cards at this time. Gift cards and eGift certificates are not available for purchase or redemption online at this time.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your credit card will be billed by our partner, Borderfree, within 72 hours of placing your order.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Return Policy

PRODUCT RETURNS FOR EXCHANGES POLICY
Please note that your returns for exchanges policy will only be accepted if the following conditions are met and reported to our customer service at cs@v10plus.co.jp within 24 hours of product receipts:

* Damaged or defective
* Wrong item delivered
* Missing items
* Products must have been purchased directly from www.v10plus.co.jp. We cannot process requests for returns or exchanges for products purchased from other retail outlets.

Kindly ensure that the item to be returned has the original packaging, free gifts and any other item(s) that came with it. Please make sure you wrap them back nicely to avoid damage to the parcel during transportation.
Contact customer service at cs@v10plus.co.jp within 24 hours of receipt of items, and provide the following information:
Order reference number and list of specific items you would like to exchange or a replacement (including all necessary details), as well as the following:
1. A picture of the damaged packaging if the item arrived damaged
2. A written description of the reasons for Returns and Exchanges
After receiving your email, our customer service will get back to you for product exchange and return details.

Please note that original shipping and handling charges and your local taxes are non-refundable.
Customer will need to pay for return shipping costs for exchanges or return of products back to our office but we will pay the shipping costs to return the goods back to you once we find the product returns are at our own fault.

Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your product replacements will be sent out next working days at our costs but the local taxes at your destination will need to be born at your side.

Please note that company does not give Cash refunds under any circumstances Products are eligible for a one time exchange only

Our product return/exchange location is:

V 10 Plus Pte Ltd
237 Pandan Loop #06-05
Singapore 128424
+65-63093337